FREQUENTLY ASKED QUESTIONS

How do I place an order online?
 
Is your web site secure?
 
Do you give special discounts to the Trade?
 
How can I return a product?
 
How long will it take to receive my order?
 
Do you have any warranty on your products?
 
Do you take custom orders?
 
Do you have a showroom so I can see the actual products before purchasing?
 
How do I take care of my teak furniture?
 
I love the rich warm tone of oiled teak, but how often should I have to oil my furniture to keep it that way?
 
Can I leave my furniture outside in the rain, sun and snow all year round?

How do I place an order online?

All you have to do is click the "Add to order" button located after each product detail. You can then either click "Continue Shopping" or "Begin Checkout" at the bottom of the shopping cart page. The "Sign In" page is where new customers create an account. You can only create an account or sign in to your existing account after you have added an item to your order and clicked the "Begin Checkout" button.

Is your web site secure?  

Yes. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information is stored in encrypted format at all times. This Website, and more importantly all user information, is further protected by a multi-layer firewall based security system.

Do you give special discounts to the Trade?

We always welcome designer’s, architects, builders, and resellers and discounts offered ranges from 25% to 35% depending on the product and quantity.

How can I return a product?

All items are fully inspected before leaving our warehouse. However, should an item get damaged during shipment to you, notify us immediately and we will make arrangements for the item to be picked up and replaced. We must however be notified within 2 days of receipt of your product, so please check all items immediately on arrival.  If for some reason the product does not meet your expectation, just give us call and our customer service staff will make the necessary arrangements for the return, as long as the product is in its original condition.  We ask that you return the product in its original packaging

How long will it take to receive my order?

Since most of the products are carried in stock, shipment can usually be made 2-3 days after orders are placed.  Once your order is taken, we will send you an order confirmation within one business day. Depending on which part of the country you’re in, most products should arrive within 10 working days.  If an item is not in stock we will contact you with the expected delivery date.

Do you have any warranty on your product?

Yes. All Jatique’s teak furniture carries a 5 year limited manufacturer’s warranty to the original purchaser against material defects and workmanship. For further information on warranty please refer to warranty.

Do you take custom orders?

We primarily retail our products, which are mainly stock items but have undertaken commercial projects and custom orders that is within the realm of our work and design philosophy.  Call or send us what you have in mind and we’ll let you know.

Do you have a showroom so I can see the actual products before purchasing?

Jatique is a small business, but we do have a showroom in Melbourne – Florida. We strive to give our customers our full attention and would appreciate that you call us before coming. Click here for showroom hours and location.

How do I care for my teak furniture?

The short answer is that teak needs no care.  Untreated, natural teak (without oil) will weather to a handsome soft-silvery patina within a year or so, depending on the amount of sun and weathering it receives.  The use of soapy water and a little bleach and soft brush or pad, will clean away any accumulation of dirt.  Finish by hosing it down with water.  Over the years, your furniture would weather gracefully but with quality teak, you also have the option of bringing it back to its original state simply with light sanding and a quick wash.

I love the rich warm tones of oiled teak, but how often should I have to oil my furniture to keep it that way?

How often your furniture needs oiling really depends on the amount or degree of exposure it is subjected to outdoor conditions.  If your furniture is under the shade most of the day, say under a patio cover or lanai, then it would probably be more than 6 months before you really need to thoroughly re-oil your furniture.  If however, your furniture is placed in an open area, totally exposed to the weather (sun, rain, etc) then you would probably need oiling about once every 2-3 months.  Except for the occasional yearly oiling, if at all, ‘oiled’ teak furniture placed indoors or in an enclosed area (not exposed to direct sunlight or rain) is virtually maintenance free.  See Teak Care for oiling procedures.

Can I leave my furniture outside in the rain, sun, and snow all year round?

Absolutely.   However, as with all natural materials, the more it is exposed to the environment, the more dirt and weathering it will get. This however, will not in anyway compromise the structural integrity of your furniture.